Alex Her

Thai Village

11 / 2013 - Present

Social Media Marketing Coordinator

 

* Digital strategies and social media marketing led to the

highest grossing day in company history.

* Created and established a social media presence on Facebook,

Twitter, YouTube, Instagram, and Google+.

* Increased user engagement 142%, total reach by 221%, and

post reach by 30% on Facebook.

* Claimed Yelp reviews that were not previously claimed to

provide owner’s feedback.

* Developed an online menu that is now available on Facebook.

* Planned and created several key events to generate interest in

the company, as well as give out discounts and meals to

market the company.

* Recent 2014 Valentine's Day campaign resulted in the highest

grossing day ever for the restaurant

* Handle all public relation issues (respond to reviews,

communicate with customers, etc…)

 

Maiv's Egg Roll

11 / 2013 - Present

Social Media Marketing Coordinator

 

* Created and established a social media presence on Facebook,

Twitter, YouTube, Instagram, and Google+.

* Increased user engagement 142%, total reach by 221%, and

post reach by 30% on Facebook.

* Claimed Yelp reviews that were not previously claimed to

provide owner’s feedback.

* Developed an online menu that is now available on Facebook.

* Planned and created several key events to generate interest in

the company, as well as give out discounts and meals to

market the company.

* Ran a successful Facebook hiring campaign that helped bring

on three new staff members

* Handle all public relation issues (respond to reviews,

communicate with customers, etc…)

 

Accident Fund Insurance Co of America

07/2005 - Present

Medical Only Claims Specialist

 

* Successfully handle a caseload of over 470 files on a daily

basis over the span of three states (Minnesota, Mississippi, and

Texas).

* Created a user manual and contact interview form to enhance

user workflow.

* Assisted in the process of developing standards and practices

for the unit.

* Successfully paid and responded to over 95% of mail and

email.

* Interact and communicate with all customers via email, phone,

fax.

* Licensed adjuster in Michigan, Mississippi, and Texas.

* Developed standards and practices to increase accuracy and

claims decision making.

 

Accident Fund Insurance Co of America

02/2002 - 05/2011

Tester/IS Liaison (as needed)

 

* Tested and helped with the creation of Claims Inquiry for the

Claims Department.

* Worked with the QA team to successfully test out system

upgrades to the Claims system.

* Assisted with the testing of EDI file transfers.

* Part of the select committee to select a new claims system by

gathering end user requirements and wish list items.

* Provided user acceptance testing and testing of case scenarios

for the implementation of Guidewire.

 

Accident Fund Insurance Co of America

02/2002 - 07/2005

Customer Service Associate

 

* Setup and create 40-50 new claims a day for all jurisdictions

via email, phone, and fax.

* Answer and resolve calls from external customers (agents,

claimants, medical providers, employers).

* Handle all legal and vendor referrals.

* Print and scan files and documentation.

 

Accident Fund Insurance Co of America

10/2000 - 02/2002

IT Helpdesk/Intern

 

* Created and resolved tickets for external and internal

customers.

* Successfully completed the upgrade of over 200 monitors and

new desktop units.

* Responsible for installing necessary hardware/software

upgrades for customers.

* Answer all help desk phone calls and resolve issues either

physically or via screen share options.